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Work That Makes Sense Operator-Led Visuality, by Gwendolyn D. Galsworth
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At last! A book that teaches how to go beyond 5S and train, implement, coach, support, and sustain visual inventiveness on the operator-level. This is a must-read for all levels of the organization. Based on nearly 30 years in the field, author Gwendolyn Galsworth, foremost authority on workplace visuality, provides value-add associates with a methodology and hundreds of full-color actual visual solutions for converting their own work areas into visual workplaces. The result? Visuality becomes the imbedded language of operational excellence-and the workplace speaks. Work That Makes Sense is addressed directly to the real experts of day-to-day work in your company-front-line associates-showing them what a visual workplace is, why it's important to their daily work, and how to create one. Bonus material spells out sixteen key tasks for leaders so they can pro-actively coach and support the conversion. Whether you work in a factory, hospital, bank, engineering office, military depot or open-pit mine, expect a 15% to 30% productivity increase on the departmental level-along with soaring employee empowerment. As Galsworth puts it: Get ready for a spirited and engaged workforce. Across eleven well-written chapters and over 500 full-color examples and charts, you will learn a clear and complete step-by-step protocol for transforming organizations into well-functioning visual workplace-and operators into visual thinkers of the first order. In fact, these thinkers are doers: employees who want, are able to, and do create hundreds, even thousands, of visual devices that puts them in control of their corner of the work. If there is one book to buy to advance your excellence journey, Work That Makes Sense is it.
- Sales Rank: #442835 in Books
- Published on: 2011
- Original language: English
- Dimensions: 9.50" h x .60" w x 7.50" l, 1.40 pounds
- Binding: Paperback
- 236 pages
- Over 550 full-color visual solutions, graphs, and charts.
- Eleven well-written chapters show a clear and complete step-by-step protocol for transforming comapnies into well-functioning visual workplace-and operators into visual thinkers.
- The 14 Principles of Smart Placement
- The 8 Building Blocks of Visual Thinking
- Two chapters on Visual Mini-Systems and the Four Power Levels that show you how to drill deeper and move far beyond 5S into the world of robust visual information sharing.
Most helpful customer reviews
3 of 3 people found the following review helpful.
Great title for the implementer & worker
By Jason Stokes
I've read a lot of lean books - most are high on rhetoric, short on example, and woefully short on real life examples of tools. This book is the complete opposite. This is the down and dirty guide to getting things done - designing, implementing, and most importantly, sustaining a visual work environment to reduce motion and focus on getting things done.
Pros:
- It's not a list of "hey, I saw that." It's a fully developed system for designing & implementing visual controls. Lots of excellent, achievable processes for rolling out
- The rules for deciding who needs to know what, when, and how, are stellar. Asking a few simple questions can eliminate a lot of the non-visuality of the typical environment and reframe everything.
- It's totally focused on removing motion (you may call it waste.) - by ensuring the right types of information are in the right place
- This book contains concrete things that can be done. It's not a primer to buy the author's consulting services, or a thinly veiled sell. I appreciate that.
- Finally, and most importantly - the examples! Even if you're down the road of visual implementation quite a way, you'll find a lot to like in this book. I've found dozens of "duh!" items that I'm going to pursue with my operators.
Cons:
- A lot of the pictures are reused multiple times. That's OK, and explained in the book, but I would have loved to have seen even more examples
- It would be great for a website login to come with the book so we can view high resolution versions of some of the solutions. I really liked some of them and would love to, er, borrow, the ideas!
0 of 0 people found the following review helpful.
Chasing Metrics
By Les Williams
With 25+ years of manufacturing experience, at different operational levels and exposure to various "improvement systems", I feel there still seems to be something missing. 5S is neat. Mistake Proofing is cool and Six Sigma is tight, but is it all enough? I’ve come to recognize that all our performance metrics simply boil down to being indicators of a job done right. If you’re doing work right you maintain on-time deliveries. If you’re doing work right you ensure low or no defects. If you’re doing work right you have reliable cycle times etc. So then why do companies, regardless of their manufacturing genre, continually find themselves relying on unscheduled OT? Why do we revert to inspecting quality in? Why do we continually pay expedites on materials and freight? The list of idiosyncrasies we undeniably and uniformly experience day in and day out is as painful as it is inexplicable. Obviously, there are many interconnected variables contributing to this, but may I be candid and suggest it could be because we honestly don't know any better? It seems to be proven by our reoccurring actions of doing WHATEVER IT TAKES to meet those “metrics”. The fact is, nailing targets is not necessarily a reflection of work performance as it ought to be.
I hope you can agree that truly effective manufacturing is not about what you are putting together but rather, it is about how expectations are communicated, how process steps are organized and understood throughout the whole company. It’s about providing a culture that can foster the correct behavior from all of us – management and associates alike. It’s about being honest with ourselves and with each other. There are proven, systematic methods of gaining sustainable growth, finding real margin and maintaining meaningful results for any employer willing to look beyond merely profit alone and instead look towards Excellence, that is inherently and wildly profitable in and of itself.
The “Improvement System” I highly recommend, is one pioneered by Dr. Gwendolyn Galsworth and is called "Work That Makes Sense". A thoughtful and complete training system and culture building philosophy that unites the mechanics of business, along with the psychology of our human behavior, providing the knowledge, principles and tools needed to implement workplace visuality at every level of the organization. What is workplace visuality? It cannot be adequately described in these few sentences, but it is vital information exactly when you need it. It is communication without interruption. It is clarification emerging from confusion. It is confidence that the expectations of work are being performed precisely as desired. It is, in her words, "The language of work". It is the infrastructure model your company can utilize to ensure that "What is supposed to happen does happen on time, every time, day or night because of visual solutions". For me this is the elusive, yet intuitively obvious aspect missing from our manufacturing worlds. Once experienced I’m confident you too will agree.
Want to learn more? Get this book or Dig deeper at VisualworkPlace.com
Les Williams
Manufacturing Engineer
0 of 0 people found the following review helpful.
Visuality Best Explained
By Nihal
I had the privilege of meeting Gwen at a Kaizen event in Kenya and have begun reading her book with my team. As we read chapter by chapter, we make notes of what we can implement in our workplace. The team is highly motivated and inspired to put into practice what they have learnt. An excellent read - Nihal Shah (Coninx Industries Ltd)
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